1. Introduction
By using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
2. Definitions
- “We”, “us”, “our” refers to A.W. Creative Studio.
- “You”, “your” refers to the user or customer.
- “Site” refers to www.www.aw-creativestudio.com.
3. Use of the Site
- You must be at least 18 years old to use our site.
- You agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.
4. Product Information
- All products are subject to availability.
- We strive to ensure that all details, descriptions, and prices of products appearing on the site are accurate. However, errors may occur.
5. Orders
- By placing an order, you are offering to purchase a product subject to these terms and conditions.
- All orders are subject to availability and confirmation of the order price.
- We reserve the right to refuse any order.
6. Payment
- All prices are inclusive of VAT.
- Payment must be made at the time of placing the order. We accept payments through major credit and debit cards and other payment methods specified on the site.
7. Delivery
- We aim to dispatch orders within 1-7 working days. Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
- Delivery charges will be added to the total cost of your order.
8. Returns and Refunds
Due to the bespoke nature of our products, we do not accept returns or exchanges. Each item is made to order and crafted specifically for you, ensuring the highest quality and personalisation. If there is a problem with your order, such as damage during shipping or a mistake on our part, please contact us at info@aw-creativestudio.com within 7 days of receiving your order, and we will work to resolve the issue.
9. Intellectual Property
- All content included on the site, such as text, graphics, logos, images, and designs, is the property of A.W. Creative Studio or its content suppliers and protected by UK and international copyright laws.
10. Limitation of Liability
- We will not be liable for any indirect or consequential loss or damage arising out of or in connection with the use of our site.
- Our liability for losses you suffer as a result of us breaching these terms and conditions is strictly limited to the purchase price of the product you purchased.
11. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
- We reserve the right to make changes to these terms and conditions at any time. Any changes will be posted on the site and, where appropriate, notified to you by email.
13. Contact Information
- If you have any questions about these terms and conditions, please contact us at info@aw-creativestudio.com.
Thank you for shopping with us!